Policies

QUEEN ESSENTIAL SOAPS, LLC Policies:

Our Soaps are handcrafted and are in very high demand.

 COVID shipping policy

All orders will be shipped within 7-15 business days.

 Thank you for shopping with Queen Essential Soaps, LLC. All orders will receive a tracking number via email (check spam or junk mail just in case).

Business hours are Monday-Friday, 9 am to 6 pm EST.

Weekends we are closed.

Returned Packages

If your package is returned to us for any reason you will be issued a refund minus shipping cost.

Incorrect Address

If you input an incorrect address at checkout your order will be canceled and refunded.

Returns Policy:

All orders placed are final sale. We do not process any returns/exchanges. There are no refunds or cancellations once the order has been processed and fulfilled. Should you have any issues with your order, anything missing from your order or incorrect product, please contact customer service via email.

Info@queenessentialsoaps.com

Please allow 24-48 business hours from the date your email is sent, to be reviewed and responded to. Should your inquiry require more investigation attention or processing, please allow 48 more business hours to review and respond.

 

The Kaycee Kollection

All purchases are FINAL! NO Return or Exchange.