Lost or Stole Package

If your package has been confirmed via UPS or USPS delivered and you did not receive please contact us via email info@queenessentialsoaps.com 

Once you file a claim with UPS or USPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case majority of the time.

If you decide to file a claim through Paypal your tracking number is automatically uploaded which will state that your package was indeed delivered. The only time that we will issue a store credit is when tracking confirms that the package was lost DURING TRANSIT (minus shipping cost) and not for any packages that states DELIVERED in mailbox/porch/reception etc. 

If your package is returned to sender due to an insufficient address or any reason at all, you will be issued a store credit (minus shipping costs) once it is confirmed that Queen Essential Soaps has received the product.